SHIPPING

DSFA orders are shipped within 14 business days of purchase in most cases. Some custom orders take longer depending on the lead time for printing and frame orders. In stock such as coasters and more cards ship within 1-3 days. Orders will typically get to you between 2-5 business days from the ship date.

We are not responsible for shipping delays, lost or damaged items, or products marked "Delivered". Any risk for purchases from DSFA become yours once the merchandise is shipped.

All orders will receive a tracking number once shipped. If tracking states that your order has been delivered and you have not received it, it is your responsibility to file a claim with the carrier if necessary. In the frustrating circumstance of a package being lost/stolen, we are not able to refund or replace items.

Damaged Items

Please inspect your order immediately. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, an exchange will be rejected.

If you receive a defective item, please do as follows:

• Use your smartphone to take pictures of the defective or damaged area and email the images to dustin@dustinsinner.com, including the tag in the image showing it is still attached.
• Indicate "Damaged" in the subject line.
• Include the order # and purchaser's name.

Once an order has been placed, the order cannot be canceled and items cannot be removed from the order.